Please see estimated delivery times in the drop down menu on each product page. Most items are delivered sooner than these times but please allow this time for delivery. If you need an item in a hurry please send an email to sarah@slouiseinteriors.com.
Furniture
As standard our furniture delivery includes one driver so you will be expected to assist with unload and therefore you will need to be present to receive your goods. The driver is not responsible for furniture moving or placement within the home. The driver is not responsible for assembly. We do not accept any responsibility for damages incurred during placement or assembly.
Point of delivery
Please check the contents of your delivery immediately. To ensure that all of your items are accounted for and the packaging is intact and unopened. Do this prior to signing for packages. All risk of damage and loss becomes your responsibility at the point of delivery
If you find that your product packaging is damaged upon receipt do not accept delivery unless you are sure the product within is undamaged.
Delivery Charges
DELIVERY TO IRELAND & NORTHERN IRELAND
- Nationwide courier delivery - €8
- Mirrors €60
- Furniture delivery- €60
- Wall Art- €60
Free collection of mirrors, wall art and furniture is available, please email for details before purchase.
Returns
If you are unhappy with your purchase it is your right to return the product(s) within 14 days of the delivery date for a refund (excluding delivery costs). To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging.
You are responsible for the cost of returning your items (unless the item arrives faulty, damaged or the incorrect item has been received). On furniture orders the cost occured on delivery will be excluded from the refund along with a collection cost. We recommend using a tracked or recorded returns service as we are not responsible for lost parcels.
Please allow 3-5 days for refunds to be processed once goods have been received. Our returns policy does not apply to Sales / Clearance items or custom made to order pieces. These items are non-refundable.
To return an item please follow these three steps:
Step One
Email us at sarah@slouiseinteriors.com. Please note your order number and advise if you would like a refund or exchange. Customers are responsible for all shipping costs when returning or exchanging products and furniture. Sarah Louise Interiors only covers the shipping cost for faulty products.
Step Two
Please pack and return your item in its original unused condition. All returns are your responsibility until they reach Sarah Louise Interiors.
Step Three
Send your returns to:
Sarah Louise Interiors,
Spectrum, Unit 4044, Kingswood Avenue, Citywest Business Campus, Naas Road, Dublin 24, D24 T6YE, Ireland.
Collections
Address for collections is
Spectrum, Unit 4044, Kingswood Avenue, Citywest Business Campus, Naas Road, Dublin 24, D24 T6YE, Ireland.
Please note:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Faulty Items
If you receive damaged goods please email us a photograph and request either a refund or an exchange.
Any faults with the item need to be reported to us within a 2 day period of your delivery.
