Mandaley Rug : Ecru
Jacaranda’s first collection made from real silk. Giving the opulence of silk, combined with the practicality of Merino wool, hand-woven into a smooth velvet finish.
Please note that there is a 6-10 week lead time for all rug orders as they are custom made and there is no refund or exchange available on these as they are made bespoke to order.
Normal Care Instructions:
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General maintenance
Please vacuum your newly fitted carpet or rug frequently, some initial fibre loss or ‘shedding’ is normal but will not affect the appearance or performance, and soon stops with frequent vacuuming.
Please continue to vacuum regularly throughout the life of your floorcovering. Vacuum carpets or rugs with the beater bar turned off, beater bars can be activated occasionally on velvets to lift flattened pile.
To lengthen life:
- Place barrier mats by doors but clean them often
- Use castor mats under all castor chairs
- Add furniture cups under the legs of furniture
- Lay non-slip underlay under all rugs and rotate rugs regularly to spread wear
- Buy a Jacaranda Emergency Spot Cleaning Kit with your carpet or rug, to have ready for accidents.
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Spills and stains
Like most fabrics, carpets & rugs, will stain from spills of everyday liquids like coffee or red wine. The key is to act quickly.
Do
- Pick up any solids using a spoon or blunt knife
- Blot up liquid gently with plain, white, absorbent paper such as kitchen towel. Continue, changing paper regularly, until it comes back dry
- Use Jacaranda’s emergency spot cleaning kit
- Call a professional carpet cleaner if the stain remains.
Do NOT
- Rub or scrub which can ‘burst’ the pile surface causing permanent damage
- Add water
- Use home steam cleaners
- Use home cleaning chemicals which may set the stain, damage the pile, or leave a sticky residue prone to re-soiling
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Professional cleaning
When your carpet or rug needs stain removal or a deep clean, you should contact a carpet cleaning specialist. For your guidance, professional cleaners should recommend a dry compound cleaning method, the floorcovering will be sprinkled with cleaning granules and allowed to dry before being vacuumed up. Professional cold water extraction cleaning is possible on stubborn stains however specialist knowledge is essential, and they should clean the entire carpet or rug. Wet extraction uses a specialist machine to spray the carpet with water and cleaning products whilst simultaneously vacuuming to remove stains and dislodge any stubborn debris.
Cleaning often takes place on site however they may recommend taking rugs off site to be cleaned. Please note we would not recommend rugs baths where the rug is fully submerged in water.
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Anti-stain treatments
These won’t make carpets invincible, prompt removal of spills is still key, but treatments should buy time and make stains easier for professionals to remove. Stain treatments should always be applied by professionals with specialist knowledge of TENCEL™. Moth and stain protection should be reapplied after every deep clean.
Other Information:
Construction: Hand-woven
Pile material: 40% silk, 60% Merino wool
Gross pile weight: 3100g/m²
Backing: Cotton
Suitable for: Bedroom, living room, dining room, landing, home office with castor mat
We take every care to ensure your item arrives on time and in perfect condition. Please allow up to three weeks for delivery. The delivery time may be less but it is dependent on stock levels. If you have any questions about the delivery times of items that you are interested in please send a message below.
Please see estimated delivery times on each product page. Most items are delivered sooner than these times but please allow this time for delivery. If you need an item in a hurry please send an email to sarah@slouiseinteriors.com.
Point of delivery
Please check the contents of your delivery immediately. To ensure that all of your items are accounted for and the packaging is intact and unopened. All risk of damage and loss becomes your responsibility at the point of delivery
If you find that your product packaging is damaged upon receipt do not accept delivery unless you are sure the product within is undamaged.
For items that are ordered in, when the items arrive into stock you will be contacted to arrange delivery. You must be available to accept delivery within one days of the item arriving in. We cannot store items for longer than this time.
Delivery Charges
DELIVERY TO IRELAND & NORTHERN IRELAND
- Nationwide courier delivery - €8
- Mirrors €60
- Furniture delivery- €60
- Wall Art- €20
Returns
If you are unhappy with your purchase it is your right to return the product(s) within 14 days of the delivery date for a refund (excluding delivery costs). Certain exclusions apply, please check individual product details.To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging.
You are responsible for the cost of returning your items (unless the item arrives faulty, damaged or the incorrect item has been received). On furniture orders the cost occured on delivery will be excluded from the refund along with a collection cost. We recommend using a tracked or recorded returns service as we are not responsible for lost parcels.
Please allow 3-5 days for refunds to be processed once goods have been received. Our returns policy does not apply to Sales / Clearance items or custom made to order pieces. These items are non-refundable. This does not affect your statutory rights.
For purchases where a product is out of its packaging or the seals are broken, a restocking charge of 15% will be applied. Sarah Louise Interiors reserves the right to refuse a refund of any kind, on any item if the product is not returned in a fully re-sellable condition.
To return an item please follow these three steps:
Step One
Email us at sarah@slouiseinteriors.com. Please note your order number and advise if you would like a refund or exchange. Customers are responsible for all shipping costs when returning or exchanging products and furniture. Sarah Louise Interiors only covers the shipping cost for faulty products.
Step Two
Please pack and return your item in its original unused condition. All returns are your responsibility until they reach Sarah Louise Interiors.
Step Three
Send your returns to:
Sarah Louise Interiors,
4-5, Burton Hall Rd, Sandyford, Dublin 18, D18 A094, Ireland.
Collections
Address for collections is
4-5, Burton Hall Rd, Sandyford, Dublin 18, D18 A094, Ireland, Ireland.
Faulty Items
If you receive damaged goods please email us a photograph and request either a refund or an exchange.
Any faults with the item need to be reported to us within a 2 day period of your delivery.
