Delivery Information
At Sarah Louise Interiors, we offer complimentary delivery throughout Ireland and Northern Ireland.
For deliveries outside of Ireland and Northern Ireland, please contact our team at info@slouiseinteriors.com with your delivery address and order details, and we will be happy to provide a bespoke delivery quotation.
Please note that delivery costs may vary depending on the size, weight, and destination of your order, particularly for furniture and larger pieces.
Returns Policy
We hope you love your purchase from Sarah Louise Interiors. However, if you wish to return an item, our returns policy is outlined below.
Unopened and unused products may be returned within 14 days of receiving your order (for online purchases) or from the day of purchase (for in-store purchases). Please note that some exclusions apply, and we recommend checking the individual product details before purchasing.
Items can either be brought back to store or returned by courier. Customers are responsible for all return shipping costs unless the item arrived faulty, damaged, or incorrect.
We recommend using a tracked or recorded delivery service when returning items, as Sarah Louise Interiors cannot accept responsibility for parcels lost in transit.
Once your returned item has been received and inspected, please allow 3–5 working days for your refund to be processed.
Non-Returnable Items
Our returns policy does not apply to:
- Sale and clearance items
- Bespoke, made-to-order, or customised pieces
These items are non-refundable unless they are faulty. This does not affect your statutory rights.
For products that have been removed from their original packaging or where seals have been broken, a 15% restocking fee may apply.
Sarah Louise Interiors reserves the right to refuse a refund if an item is not returned in its original condition, including any damage, signs of use, or packaging that prevents the item from being resold.
How to Return an Item
Step One
Please email info@slouiseinteriors.com with your order number and confirm whether you would like to request a refund or exchange.
Step Two
Please ensure your item is securely packaged and returned in its original, unused condition, including all original packaging where applicable.
All returned items remain the responsibility of the customer until they have been received by Sarah Louise Interiors.
Step Three
Returns can be made to our Dundrum Town Centre store. Please contact us at info@slouiseinteriors.com before returning your item, and we will provide you with the full return address.
Faulty or Damaged Items
We take great care in preparing and packaging every order. However, if your item arrives damaged or faulty, please contact us at info@slouiseinteriors.com within 1 day of delivery.
Please include photographs of the issue along with your order number, and let us know whether you would prefer a replacement or a refund.
Our team will review your request and assist you with the next steps.
